Personal Data Protection chagee88

1. Introduction and Scope of This Policy

This Privacy Policy is issued by chagee88 ("we", "chagee88" or "Platform") and applies to all users who register, access or use the services offered through the chagee88.run website. This policy explains in detail how we manage your personal information in line with our responsibilities as an online betting platform operator licensed under international licensing.

By registering an account or continuing to use the chagee88 platform, you confirm that you have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform and contact us for any further enquiries.

This policy is subject to change from time to time. Whenever this policy is updated, the revision date will be updated at the top of this document. It is your responsibility to review this policy periodically to ensure you are always aware of our latest privacy practices.

2. Information We Collect

In providing safe and responsible online betting services, chagee88 collects several categories of personal information from users of our platform. This information is required for identity verification, compliance with regulatory requirements and improving the user experience.

The categories of information we collect include:

• Identity information — full name, date of birth, identity card number (MyKad) or passport, nationality and residential address.
• Contact information — email address, mobile phone number and, where relevant, mailing address.
• Account information — username, password (stored in encrypted form), and your account preference settings.
• Financial information — details related to the payment methods you use including Touch 'n Go eWallet, DuitNow, FPX online banking and cryptocurrency (USDT, BTC, ETH) for processing deposits and withdrawals.
• Platform activity data — betting records, transaction history, games accessed and duration of use.
• Technical data — IP address, device type, browser type, operating system and cookie data collected automatically when you browse our platform.

3. Purpose of Using Personal Information

The personal information we collect is used solely for legitimate purposes related to providing chagee88 platform services. We do not use your data for any purpose not stated in this policy without first obtaining your consent.

The purposes for using your personal information include:

• Processing account registration and verifying your identity to fulfil Know Your Customer (KYC) requirements.
• Processing deposits and withdrawals through your chosen payment method safely and efficiently.
• Providing customer service via live chat and email in Bahasa Melayu and English.
• Detecting and preventing fraudulent activity, money laundering or any misuse of the platform.
• Complying with legal obligations and regulatory requirements set by international licensing authorities.
• Sending account-related information, platform updates and promotions that you have agreed to receive.
• Improving platform functionality, enhancing the user experience and conducting internal analysis for service development purposes.

4. Disclosure of Information to Third Parties

chagee88 takes seriously our responsibility not to disclose your personal information arbitrarily. However, there are certain situations where disclosure of information to third parties is necessary and legally valid.

We may share your information with:

• Payment service providers — entities that process your financial transactions such as e-wallet operators, banks and cryptocurrency platforms, solely to complete your financial transactions.
• Technology providers — companies that provide the technical infrastructure, cloud computing services and security systems that support our platform operations.
• Regulatory authorities — government agencies or licensing bodies with jurisdiction when we are required to do so by law or court order.
• Business partners — game software providers that work with chagee88, subject to contractually binding confidentiality agreements.

All third parties who receive your personal information are bound by confidentiality obligations and are strictly prohibited from using that data for any purpose other than what is specified in their agreement with us.

5. Data Security and Protection

chagee88 continually invests in security infrastructure to ensure your personal data is always protected from unauthorised access, loss, destruction or unlawful disclosure.

The security measures we implement include:

• 256-bit SSL (Secure Sockets Layer) encryption protocol to protect all data transmissions between your device and our servers.
• Password encryption using a one-way hashing algorithm — chagee88 does not store your password in plain text.
• Layered access controls that restrict access to sensitive data to only personnel with specific authorisation.
• Continuous monitoring of suspicious activity and an intrusion detection system that operates around the clock.
• Regular security audits by independent experts to assess and improve the protection level of our systems.

6. Data Retention Period

chagee88 retains your personal information for as long as is necessary to fulfil the original purpose for which the data was collected, or for as long as required by applicable laws and regulatory requirements.

Generally, account records and transaction history are retained for the period required by our international licensing requirements. Once an account is closed or has been inactive for an extended period, your data will be securely archived and subsequently deleted in accordance with our certified data deletion procedures.

If there is an ongoing investigation, legal claim or dispute involving your account, related data will be retained until the matter is fully resolved, regardless of the standard retention period set.

7. Your Rights as a User

As a chagee88 platform user, you have certain rights regarding your personal information that we fully respect. These rights include:

• Right of access — you may request a copy of the personal information we hold about you at any time.
• Right to rectification — if any information is inaccurate or out of date, you have the right to ask us to update it promptly.
• Right to erasure — in certain circumstances, you may request deletion of your personal data, subject to applicable legal retention requirements.
• Right to object — you have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to data portability — you may request your data be provided in a machine-readable format for your own use.

To exercise any of the above rights, please contact our customer service team via live chat 24/7 or send your request by email to [email protected]. We are committed to responding to every valid request within a reasonable period.

8. Use of Cookies and Tracking Technologies

chagee88 uses cookies and similar tracking technologies to improve platform functionality, understand usage patterns and personalise your experience on our website. Cookies are small text files stored on your device when you browse our platform.

Types of cookies we use:

• Essential cookies — required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance cookies — collect anonymous data on how users interact with the platform to help us identify and resolve technical issues.
• Functional cookies — remember your preferences and settings such as preferred language and display preferences to provide a more personalised experience.
• Analytics cookies — help us understand traffic patterns and aggregated user behaviour for service improvement purposes.

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality and performance of the chagee88 platform.

9. Communications and Subscription Preferences

chagee88 may send you account-related communications via email or in-platform notifications. These include transaction confirmations, security alerts, policy updates, and important information regarding your account.

In addition to necessary account communications, we may send you promotional information about chagee88 bonuses, campaigns, and the latest offers if you have given your consent to receive them during registration or later through your account settings.

You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in your account settings or by contacting our support team. Withdrawing this consent will not affect your core account services.

10. Cross-Border Data Transfers

As chagee88 operates as an international platform, your personal information may be processed or stored on servers located outside Malaysia. In such cases, we ensure that any such data transfers are carried out in compliance with data protection requirements equivalent to the standards applicable in Malaysia.

All third-party service providers involved in cross-border data processing are bound by strict data processing agreements, ensuring your information receives the same level of protection even when processed in different locations.

11. Amendments to This Privacy Policy

chagee88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, current legal requirements, or service improvements. Any amendments made will take effect immediately upon publication on this website.

For significant changes, we will endeavour to provide reasonable notice to registered users via email or in-platform notifications before those changes take effect. The "Updated" date shown at the top of this document will always reflect the date of the last amendment made.

Continued use of the chagee88 platform after changes are published means you acknowledge and agree to the latest version of this Privacy Policy.

12. Contact Us for Privacy Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact the chagee88 privacy team through the following channels:

• Live Chat: Available 24/7 via the chagee88 platform, in Malay and English.
• Email: [email protected] (please state "Privacy Enquiry" in your email subject line).

We are committed to taking every privacy-related enquiry seriously and responding within a reasonable time. Your security and privacy are chagee88's top priority.